We've collected the most common questions about our security systems and services. Tap a question to reveal the answer.
Your alarm can also send signals over the internet when connected to an internal router or wirelessly through GSM cellular and WIFI technology.
If your alarm system is connected to a legacy POTS telephone landline and you wish to cancel this telephone line, contact our technical support team so they can make an arrangement with you to have an internet or cellular module installed so you existing alarm can communicate successfully with our monitoring station.
By installing a CA38 jack and running a connection between it and Bell's demarcation point, the alarm will have proper line seizure. This means that if anyone was talking on the telephone, or if an intruder took the telephone off the hook, it would not matter. The alarm will send a signal and properly communicate with the monitoring station.
First and foremost remain calm, and simply enter your four digit security code. If your system still doesn't disarm, press clear and try your code again. Then get your emergency response card (that contains your account number, the monitoring stations phone number and Safe-Tech's phone number) and call the monitoring station to advise them that you accidentally tripped your alarm. You will need to tell the monitoring station your password and account number.
A trained dispatcher will call your home to verify if you have set the alarm off inadvertently by yourself and will ask for your password. If there is no answer after 5 rings or the correct password is not given, the proper authorities (Police or Guards) are immediately notified and dispatched to your premises. The monitoring station will proceed to go through the call list for the premises and try to reach a responsible party. The police or guards, once they have arrived will do a perimeter check of your premises, and look for any visible signs of forced entry. If none is found, they will leave. The alarm will reset itself after 4 minutes and the siren will stop sounding. If a break-in has occurred, the police or guards will notify the station, and report their findings to you.
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